Fluid Topics announces a €15million investment from Kennet Partners to expand in the United States and maintainits 45% annual growth rate
· The company is a global leader in Content Delivery for product information.
· The SaaS platform generates 60% of its sales in North America and 40% inEurope.
· This new round of funding will enable the company to establish a team inthe US and leverage the potential of AI in customer support.
[Lyon,France - Date] - Fluid Topics, the leading Content DeliveryPlatform for product information, announced today the successful completion ofits Series B funding round. Kennet Partners, a growth equity investor focusedon capital-efficient companies, has invested €15 million in the company toreinforce Fluid Topics’ premier position on the market by scaling operationsacross the United States and leveraging the potential of artificialintelligence in customer support applications. Existing investors includeVentech, the pioneering pan-European early-stage VC, and Credit MutuelInnovation.
Founded in 1999 by Fabrice Lacroix, FluidTopics pivoted in 2014 when it launched its Content Delivery platform,reinventing how people search, read, and interact with product documentation."For complex products, documentation often runs to tens of thousands oreven millions of pages. This makes it extremely difficult for maintenance andrepair technicians to find their way around. Fluid Topics has revolutionizedcustomer support by guiding technicians to the information they need at anystage of their service calls", explains Fabrice Lacroix, CEO of FluidTopics.
Specifically, Fluid Topics’ SaaS-based platformunifies all product knowledge from a company: technical documentation,datasheets, marketing material, multimedia and more. It then delivers it asactionable information tailored to the user in a contextualized, personalized,and secure way, via business applications and digital communication channels.
A global enterprise customer base
Having developed almost exclusivelyinternationally, Fluid Topics now generates 60% of its sales in North Americaand 40% in Europe, particularly in Germany, Switzerland, Austria, and the Nordics,with steady annual growth of over 45%. The company is serving a prominentcustomer base, including Fortune 500 companies and industry leaders such asLiebherr, Siemens, Johnson Controls, and Teradata. Over the past years, FluidTopics has become the go-to solution for tech companies of all sizes seeking toenhance user self-service, case deflection, customer support, and field serviceoperations with distinctive business applications fueled by product knowledge.
The funding aims to maintain the growth rateachieved by Fluid Topics in recent years. The company expects to increase salesto over 25 million euros in the next 3 years, while its workforce plans to growfrom 80 to 150 employees by 2027.
This growth will be supported by opening a USteam in 2024, whose mission will be to target the SMB market, which is moredifficult to address from France.
Virtual assistants to guide technicians
The integration of Generative AI is the secondmajor area of development. Artificial intelligence offers major opportunitiesfor applications based on product content and strengthens the market positionof Fluid Topics which has over 20 years' experience in semantic search, naturallanguage processing, and content governance. Specifically, Generative AI willenable virtual assistants to guide technicians while working on products, andanswer their questions, even the most complex ones.
“Fabrice and the team have built an excitingbusiness in a highly capital-efficient manner. We have been impressed by FluidTopic’s strong financial performance and high-quality enterprise customer base.We are very excited to be partnering with the company to help it scale in theUS and to further capitalize on the opportunities that AI enables,” saidHillel Zidel, Managing Director of Kennet.
Cillian Hilliard, Director, and Hillel Zidel,Managing Director of Kennet, will join Fluid Topics’ board of directors, alongsidecurrent members Claire Houry, General Partner at Ventech, and Maxence Valero,Investment Director at Credit Mutuel Innovation. Eric Barroca, founder andformer CEO of Nuxeo, a Content Services platform for which Kennet helpedaccelerate the growth trajectory between 2016 and 2021, will also be appointedas an independent board member. Barroca’s successful development of Nuxeo and deepexpertise in AI will further strengthen Fluid Topics’ commitment to strategicexpansion.
“This funding round empowers us to acceleratein a market shifting rapidly towards solutions that transform operations andenhance competitiveness. As the leading platform, we take pride in offeringcutting-edge technologies with utmost attention to security and seamlessimplementation,” said Fabrice Lacroix, CEO of Fluid Topics.
About Antidot:
Antidot is a SaaS company that leverages over20 years of advanced research in semantic search, artificial intelligence, andcontent accessibility to develop Fluid Topics, the leading Content DeliveryPlatform for product information.
Fluid Topics unifies product content from allexisting sources and delivers it as actionable information tailored to the userand situation. Serving Fortune 500 companies and tech organizations of allsizes, Fluid Topics is the go-to solution for tech companies seeking to enhancecustomer service and field service operations with distinctive businessapplications fueled by product knowledge. For more information, visit www.fluidtopics.com.
